Open-source VICIdial, engineered like a carrier
We deploy, tune and operate VICIdial clusters for contact centres that cannot afford a bad dial. Kernel-level tuning, clustered dialers, real telephony engineering.
Every layer of the dialer, tuned to your campaign
VICIdial is powerful and unforgiving. Our engineers own the build so your floor only sees connected calls.
Asterisk tuning
Custom dialplan, codec negotiation, jitter buffers and kernel network tuning for high channel density.
Dialer clustering
Multiple dialer nodes behind one admin, with database separation and automatic failover.
Campaign engineering
Predictive pacing, drop-rate governance, lead recycling rules and DNC enforcement.
CRM integration
Webhooks, REST bridges and screen-pop integration with your existing CRM or ticketing stack.
Recording pipeline
Encrypted recording capture, transcoding, retention windows and audited retrieval.
Reporting warehouse
Agent, disposition and route performance exported to your BI stack on schedule.
Hardened hosting
Private networking, fail2ban and SIP ACLs, OS patch management and change control.
Migration service
Move an existing VICIdial instance with lead, recording and config integrity intact.
Sized for your floor
Launch
Up to 25 seats
- Single-server VICIdial
- Tuned Asterisk build
- Daily config backups
- Email + Teams support
Scale
25 – 250 seats
- Clustered dialer + dedicated DB
- Custom scripting & CRM webhooks
- Recording pipeline with archival
- Named engineer, 24/7 escalation
Carrier
250+ seats
- Multi-region clusters + failover
- Private SBC edge & media isolation
- Custom reporting warehouse
- Quarterly architecture reviews