Voice infrastructure designed for operational scale
For organisations running hundreds of concurrent agents across multiple jurisdictions, Dial Pulse designs, builds and operates the whole voice path.
One accountable partner across the full voice stack
SIP trunking
Redundant trunk groups with IP or registration auth, TLS signalling and SRTP media.
Private SBC edge
Dedicated session border control for media isolation, topology hiding and DDoS resilience.
Multi-region clusters
Active-active deployments across regions with automated health-based failover.
Integration engineering
CRM, ticketing, BI and data-warehouse pipelines built and maintained by our team.
Inbound experience
ACD, IVR, skills-based routing, callback queues and overflow to partner sites.
Performance analytics
Route, agent and campaign metrics reconciled against CDR truth, not dialer estimates.
Compliance controls
DNC enforcement, consent evidence retention, recording policy and access auditing.
Commercial flexibility
Committed volume, burst and hybrid models with transparent per-destination pricing.
How an enterprise migration runs
- 01
Discovery & design
We map campaign shape, destinations, concurrency, compliance obligations and integration surface, then produce a target architecture.
- 02
Build & interconnect
Trunks, SBC edge, dialer cluster and numbering are provisioned in a staging tenant with test capacity for verification.
- 03
Cutover
Traffic is migrated in controlled tranches with rollback ready at every step and engineers on live bridge.
- 04
Operate & optimise
The NOC monitors route quality continuously and reviews performance with you on a fixed cadence.
Ready for an architecture review?
Bring your current topology — we will tell you exactly what we would change.